While it’s clear that the internet has become one of our primary methods of communication with friends and family, it’s only been in recent years that the emergence of using different internet tools has really emerged in the business world. Email has been used for a while, but social media, chat, and blogging are relatively new to the business world.
This breakdown by our friends at SocialCast analyzes the different methods and points to a growing reliance on digital communications between businesses and their consumers. While the personal touch should always remain at top of mind, it’s clear that businesses need digital to reach the masses.
Click to enlarge.