The ultimate case for a good QA process: healthcare.gov

Quality assurance managers got a boost from the US government. The utter failure of their healthcare website is a perfect example of why QA is so important.

With millions of Americans still unable to access the troubled Obamacare sign-up site, Healthcare.gov, it was no surprise when the man who oversaw the rollout, Tony Trenkle, announced on Nov. 6 that he would be stepping down. The site was overwhelmed with traffic when it went live on Oct. 1, and only six people were able to sign up for health insurance there on that day, according to documents released by the U.S. House of Representatives. The White House won’t say how many sign-ups have happened since then, but the site is still so buggy the President himself has advised people to enroll by phone instead.

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