Apple and IBM launch AppleCare for Enterprise

Following the announcement earlier this year that Apple and IBM would be teaming up to provide custom enterprise iOS software and services to businesses, the Cupertino-based company has finally published its enterprise support webpage. The page advertises features of the program such as one-hour response times for urgent support issues and a personal account manager at Apple, as well as advantages like next-day device replacement and on-site service hardware service. Twenty-four-hour support will also be available to partner employees.

Earlier this year, Apple and IBM announced a major enterprise mobility partnership that would see IBM selling iOS devices to its corporate customers, creating industry-specific native apps, providing iOS-optimized cloud services, and providing support for a new AppleCare service. IBM and Apple are now moving forward with their partnership, and Apple has recently launched a new AppleCare for Enterprise website, suggesting that its promised enterprise-grade AppleCare plan is now available for IBM’s enterprise customers. As detailed on the website, all AppleCare for Enterprise accounts are handled by an AppleCare Account Manager, providing a personal liaison with AppleCare. Apple promises a one-hour response time for all urgent issues, with IT department-level support available 24/7 via phone or email. All AppleCare for Enterprise customers can also replace 10 percent of damaged iOS devices, giving businesses an easy way to replace iPads or iPhones that have been accidentally damaged by employees.