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Very few people would miss the answer to the question, “What’s the most valuable tech brand in the world?” Sure, some might say Google, Microsoft, or IBM, but most are familiar with Apple’s domination. It holds true in a recent study as part of WPP’s Millward Brown annual study of “BrandZ” that documents the most valuable global brands. Of note is that nearly half of the brands in the top 100 list fell this year, something that hasn’t happened since the worldwide recession of 2009. You can download the infographic below as a PDF or view it online thanks to Connecticut Ford. Via: BrandZ Related articles…

There was a time when an unhappy customer was an unhappy customer. Best practices said to deal with their concerns, empathize, try to fix it, and if you couldn’t move on. Today, the last step has changed thanks to social media. Customers are empowered to be able to voice their concerns to a much wider audience than ever before. The old saying was that an unhappy customer will tell 10 people. Today, they can tell 10 thousand with the click of a few buttons. At the very least, they can tell their friends, family, and co-workers by simply posting their disgust on Facebook. The game has changed. This infographic…

After hitting the market hard, then getting hit hard by the market, Facebook’s tumultuous IPO has hit a new low, closing at $28.84 yesterday and losing more after hours to rest at $28.69. Some of the “smart money” made claims last week and before that they were going to wait until Facebook went south of $30 before buying. That time has come. Will they buy? The answer would probably be yes if it weren’t for foolish semi-confirmed reports that Facebook is building a phone. If the rumors turn out to be true, many will run from the risky endeavor which would take the virtual world of social media and add in…

Call this a #protip for social media use. If you’re helping your grandmother count her life savings, don’t try to impress your friends by snapping a picture of it and posting it on Facebook, particularly when your home address is on your Facebook profile. That’s exactly what a 17-year-old Australian girl did while helping her 72-year-old grandmother. Thankfully, the masked robbers armed with knives and a club broke into her own house and robbed her 47-year-old mother instead. It was her mom’s house that was on her Facebook page. As Jolie O’Dell at Venture Beat put it, “Use the sense God gave a horse…

Incessant gossip surrounding iPad/iPhone releases and future features is the only thing more persistent in the tech rumor mill than the mythical Facebook phone. It’s coming, then it dies, then it’s in production, then it was never even considered; the information coming out of Menlo Park (and Palo Alto when they were there) as well as reliable sources do more flip flops about the Facebook phone than most politicians. Most. Now, it appears that the rumors may have some real weight to them. The project which was reported scrapped last year may have been up and running the whole time. Code-named…

In Aladdin, when Jafar was pulled into the lamp after making a monumental mistake of going for too much power, he grabbed his untrusty sidekick on his way down to be stuck in lamp limbo together. The same things seems to be happening with Facebook and Zynga; as Facebook’s IPO crumbles, Zynga’s shares continue to sag. In this Chart of the Day by Statista, it’s easy to see how the fate of the larger company is dramatically affecting the future of the smaller, dependent company. Click to enlarge. Related articles An Inside Look at Zynga’s Bribable Approach to Customer Loyalty (dailyfinance.com) Zynga,…

In the news, there was a recent study providing evidence that drinking coffee may help you live longer. The study was carried out by the National Institutes of Health and AARP. However, researchers urge you to remember that this doesn’t necessarily prove that coffee makes people live longer; it just shows that coffee and living longer are related. Even so, this contradicts earlier studies that had said coffee can increase risks of heart disease. This study included 400,000 individuals, making it the largest study ever done on this issue, so the results should be reassuring for those of you…

Facebook gives itself a facelift by improving the user experience yet again. Facebook’s Timeline, which was implemented back earlier in the year, was given the digital makeover by compressing the user profile across the cover photo. Previous Timelines were bulky and gaudy, with large tabs under the cover photo where profile visitors could cruise a user’s profile. Timeline has now designed the user’s profile to be subtle and manageable but does this improvement really do anything for the Facebook experience? With millions of dollars in revenue from the Facebook IPO and all the publicity…

It’s about time! Finally there is an iPhone app for Facebook page administrators to be “on-the-go” and still be up to date with their fans. As a community manager, my business associates and I feel this app will be a great addition to our methods of managing our client’s pages. With social media comes a feeling of instant gratification. I think with social media, there should be timeliness with the response on a post that fans want to see. Everyone has immediate access to what you post and everything that they post, they want an immediate response on. For a community manager it allows for your…

Day one was a disappointment as there was no “pop”. Day two was even worse, showing the shares slide 11% to close at $34.03. Is this a bad sign for the long term? No. Not necessarily. The new billionaires in Palo Alto will not become millionaires any time soon and the shares aren’t going to drop much further than they already have. They likely won’t go much higher than their IPO value, either, until some big news about how the infusion of money is being invested hits the wire. Until then, expect a few gains, a few losses, and an overall stabilization of the stock for the next few weeks. This was all created…