There’s something epic about the power of old videos. They can bring us back in time and help us remember how things were in our lives if we were old enough to remember them. If we weren’t old enough (or if you weren’t even born yet in 1991) then they can give you a glimpse into a different era from which your parents existed. Such is the case with this simple training video from Nintendo. It highlights customer service in an era before Yelp and Google Local Reviews. It isn’t worried about the response from Twitter accounts. Customer service wasn’t being forced on companies back then. You did it because…

Americans crave football and appreciate a positive customer service experience. They pay, on average, about $100 a year for sports programming. Seventy-three percent of U.S. males and 55 percent of females watch football. How do they get their football fix? Sixty percent watch NFL football on television sets, and eight percent catch games on their computers. Twenty-seven percent of Americans watch between six and ten hours of football per week during the NFL season. The cable industry is thriving—it raked in 97.6 billion in revenue last year alone. So, how do consumers feel about the customer…

Good deeds are supposed to be rewarded, but all too often they simply go unnoticed. When Reddit user zambuka42 had a good experience dealing with Amazon customer service, he decided to let his friends at the social news site know about it. Now, half a million people have read what happened and the number continues to rise. It all started with an order for some merchandise that was sent to his parents’ house. Amazon performed their part properly and the order was received. Getting the order to zambuka42 was a little more challenging as he is currently volunteering in Tanzania. When the USPS lost the…