How social media made a kinder, gentler automotive industry
People in the car business have been the focus of more jokes about dishonesty and greed than any other professionals outside of lawyers and politicians. Buyers instantly put up their best defenses when shopping for a car because of horror stories and bad experiences that have been spreading since the 1970s. Thing are different today. There are still those who try to get one by you, but social media has forced the majority of car dealers to embrace transparency in a digital age that no longer allows the actions of any business to go unnoticed. In many ways, the automotive industry went from being a…