Why @klout made a big mistake with their algorithm change
One aspect of social media that is widely understood but rarely discussed is the ego-boost through empowerment that it allows. In most cases, the “empowerment” is perceived more highly than the reality, but it’s present for many of those who have never had a public voice but who now can use social media to reach people. Klout changed its algorithm earlier this week and there was (apparently) an outcry. I checked mine when I heard about it. I wasn’t sure whether it went up or down (I hadn’t checked it in months) but it has never been important enough to follow. For others, it really struck a cord. People…