Playing to tomorrow's customers on social media helps decision makers today
A father and son walked onto a car lot and started looking around. As the salesperson approached, the son, 14- or 15-years old, was clearly directing his father towards a particular new vehicle. They met the salesperson in front of a Chevy Cruze and told her that they wanted to take it for a test drive. As car deals go, this one was a pretty easy one. The negotiations were tough – they were informed buyers who paid well under MSRP after discounts and rebates on a 2013 with 2014 models rolling out – but otherwise it was pretty quick. They knew what they wanted and didn’t need much convincing that it was the…