Microsoft helps tech startups in India with its new hotline

April 23, 2014 48 sec read

Microsoft has offered tech support by phone for decades, from guiding business customers through a tricky Windows installation to making sure grandmas successfully locate Solitaire on the Start menu. But this month, the company launched a new kind of hotline in India to help entrepreneurs navigate the minefield of starting their own business. In a novel move, Microsoft Ventures, the company’s startup investment and accelerator arm, opened JumpStart, a toll-free number where support specialists will field calls from Indian entrepreneurs.

Microsoft has offered tech support by phone for decades, from guiding business customers through a tricky Windows installation to making sure grandmas successfully locate Solitaire on the Start menu. But this month, the company launched a new kind of hotline in India to help entrepreneurs navigate the minefield of starting their own business. In a novel move, Microsoft Ventures, the company’s startup investment and accelerator arm, opened JumpStart, a toll-free number where support specialists will field calls from Indian entrepreneurs. Microsoft insists there are no restrictions on the type of questions an entrepreneur can ask, but expects its dedicated call center staff to be mostly advising customers on legal, funding or marketing issues. Microsoft says workers will walk callers through the processes of registering a company, preparing taxes, tracking down an accountant and finding a good lawyer. They’re also happy to suggest technology solutions. (Microsoft Azure, perhaps?)

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