Apple and IBM launch AppleCare for Enterprise

TECHi's Author Carl Durrek
Opposing Author Macrumors Read Source Article
Last Updated
TECHi's Take
Carl Durrek
Carl Durrek
  • Words 79
  • Estimated Read 1 min

Following the announcement earlier this year that Apple and IBM would be teaming up to provide custom enterprise iOS software and services to businesses, the Cupertino-based company has finally published its enterprise support webpage. The page advertises features of the program such as one-hour response times for urgent support issues and a personal account manager at Apple, as well as advantages like next-day device replacement and on-site service hardware service. Twenty-four-hour support will also be available to partner employees.

Macrumors

Macrumors

  • Words 147
  • Estimated Read 1 min
Read Article

Earlier this year, Apple and IBM announced a major enterprise mobility partnership that would see IBM selling iOS devices to its corporate customers, creating industry-specific native apps, providing iOS-optimized cloud services, and providing support for a new AppleCare service. IBM and Apple are now moving forward with their partnership, and Apple has recently launched a new AppleCare for Enterprise website, suggesting that its promised enterprise-grade AppleCare plan is now available for IBM’s enterprise customers. As detailed on the website, all AppleCare for Enterprise accounts are handled by an AppleCare Account Manager, providing a personal liaison with AppleCare. Apple promises a one-hour response time for all urgent issues, with IT department-level support available 24/7 via phone or email. All AppleCare for Enterprise customers can also replace 10 percent of damaged iOS devices, giving businesses an easy way to replace iPads or iPhones that have been accidentally damaged by employees.

Source

NOTE: TECHi Two-Takes are the stories we have chosen from the web along with a little bit of our opinion in a paragraph. Please check the original story in the Source Button below.

Balanced Perspective

TECHi weighs both sides before reaching a conclusion.

TECHi’s editorial take above outlines the reasoning that supports this position.

More Two Takes from Macrumors

Apple pulls more Apple Watch competitors from its retail stores
Apple pulls more Apple Watch competitors from its retail stores

With the Apple Watch set to launch soon, it wouldn't make sense for Apple to continue selling competing devices in…

Android and iOS account for 96.3% of smartphones shipments
Android and iOS account for 96.3% of smartphones shipments

It's hard to say that BlackBerry and Windows Phone "compete" against Android and iOS when you consider the fact that the…

Apple has seeded the second iOS 8.3 beta to developers
Apple has seeded the second iOS 8.3 beta to developers

Developers have been seeded the second beta of iOS 8.3 from Apple today, just a couple of weeks after the company…

Apple is warning users that it’s about to kill off Aperture
Apple is warning users that it’s about to kill off Aperture

Apple announced that it would be killing off Aperture and iPhoto a few months ago but it wasn't until just recently…