Whether it was to cash in the Steam card they got for Christmas or take advantage of the ongoing Winter Sale, thousands of Steam users encountered a frightening glitch in the system when they tried to interact with the Steam store or view their account information. The glitch was causing personal information like addresses, credit cards, and names from other people to be viewed instead of your own account information, and the worst part was that it went on for hours before anything was done about it, and Valve was infuriatingly silent about the issue the entire time. Now, about a week later, the company has finally come forward to explain what happened.