iPhone beats the Galaxy S5 in South Korean customer satisfaction survey

Once again, Apple’s iPhone has outperformed South Korea’s own Samsung in a user satisfaction surveycomparing the latest models from the two rivals. In fact, the iPhone 5s widened the gap from a similar survey a year ago, scoring 798 out of a possible 1,000, while Samsung scored 600 (last year, the score was 778 to 592). Some 88.2 percent of iPhone owners said they were satisfied with their purchase, compared to 52.3 percent of Galaxy S5 owners. The survey showed a general unhappiness with the Korean-native firms Samsung, LG and Pantech. All three generally scored around the same level in both totals and overall satisfaction, with LG nudging Samsung out of second place with 54.2 percent satisfaction and score of 609. All three Korean companies received mediocre marks in all categories, while Apple’s single low score (which was still above the average) came in the “durability” category.