IT for the US government has always been awful

The rocky launch of the Department of Health and Human Services’ HealthCare.gov is the most visible evidence at the moment of how hard it is for the federal government to execute major technology projects. But the troubled “Obamacare” IT system—which uses systems that aren’t connected in any way to the federal IT infrastructure—is just the tip of the iceberg when it comes to the government’s IT problems.

Despite efforts to make government IT systems more modern and efficient, many agencies are stuck in a technology time warp that affects how projects like the healthcare exchange portal are built. Long procurement cycles for even minor government technology projects, the slow speed of approval to operate new technologies, and the vast installed base of systems that government IT managers have to deal with all contribute to the glacial adoption of new technology. With the faces at the top of agency IT organizations changing every few years, each bringing some marquee project to burnish their résumés, it can take a decade to effect changes that last.