Another Comcast customer has recorded themselves in “cancellation hell”

It seems Comcast has a new method of dealing with customers who want out. YouTube user Aaron Spain uploaded a video on Monday titled “Comcast put me on hold until they closed,” which was quickly picked up by Reddit. After several no-shows by Comcast’s technicians to set up service in his new apartment, Spain dialed in to cancel his service. He was transferred to Comcast’s retention department, where he said he waited on hold for three hours until a recording let him know that Comcast had closed for the day.