Microsoft is putting all of its weight behind the big Windows 10 push, but it looks like some OEMs are pushing back. While going undercover and calling the customer support lines for Dell and HP, the people at Laptop found that many of the representatives from these companies were advising against upgrading to Windows 10, or even recommending that they do a rollback to an older operating system. Before you assume that this is Dell and HP’s way of getting back at Microsoft for releasing its own laptop, it’s much more likely that the respresentatives just don’t want to have to endure the headache of dealing with a new operating system.
It seems that tech support staff working at some major PC vendors are advising customers to avoid upgrading their systems to Windows 10. This news comes courtesy of Laptop, who uncovered the fact while going undercover and phoning up support lines as part of a tech support showdown feature. When speaking to Dell and HP support reps on the phone, Laptop said they were advised against upgrading to Windows 10. Indeed, one HP staff member recommended a rollback to Windows 8.1 as part of his or her solution. Another Dell rep recommended a rollback to the previous version of Windows, when dealing with a call about touchpad issues on a notebook – that employee also commented that Dell was receiving a “ton” of support calls regarding Windows 10. Of course, all this is rather at odds with Microsoft’s current massive push to get its new OS downloaded and installed onto customers’ machines. Windows 10 is make or break for the company after the flop of Windows 8. Everyone on Windows 7 and Windows 8 can’t fail to have noticed the Windows 10 upgrade reminders popping up regularly, and indeed Redmond intends to push the operating system as a recommended update early on next year (be warned, those of you who don’t manually vet your updates).