Microsoft has announced that it will replace noisy Xbox One units free of charge. The company’s official forum is filled with posts from customers who find their console to be quite noisy. Initial complaints started coming in last month and by now more than 800 posts have been made on the forum about this issue. The company has taken notice and has agreed to swap out those units at no cost to the customers. Some have described it as a “terrible noise,” others call it a “mad buzzing noise.” Others went so far as to call it an “irritating noise.” Another described the noise sounding like “an old printer and lots of static.” Microsoft’s community representatives have tried offering solutions to fix the noise but it appears that nothing has worked.
Microsoft will replace faulty Xbox One game consoles that have proven too noisy for some owners. Consumers who recently purchased an Xbox One took to Microsoft’s official forums over the last few weeks to complain of a loud buzzing or clicking noise when the console is running. The majority of the complaints appear to be from customers who purchased the Xbox One without a Kinect motion sensor. One user, who posted about the issue in August, called it a “terrible noise,” adding that it “sounds like an old printer and lots of static.” Although the first complaint was published on August 5, over 800 similar stories hit the forums over the last month as more users experienced the same problem. In a statement to CNET on Wednesday, Microsoft confirmed that some consoles were creating too much noise and it would exchange the consoles for fully operational models. “We have heard that a small number of Xbox One owners in some situations may hear a noise from the console that is too loud,” a Microsoft spokesperson told CNET. “While this does not affect the safety or functionality of the system, we’re asking customers who believe they are experiencing this issue to contact Xbox Support. At the request of our customers, we are exchanging those consoles for new systems.”
