When it comes to getting a free replacement for your phone, chances are that will only happen if it is due to a manufacturing defect. This also means that generally speaking if you were to damage your phone yourself, such as dropping it, running it over with a car, taking it for a swim, and etc, well you’d be out of luck. Interestingly enough it seems that there have been a handful of reports that suggests that Google and LG could be replacing Nexus 5 handsets for free, even in the event that they might have sustained user-damage. According to one of the reports, the person called Google Play Customer service about their Nexus 5 whose screen was cracked.