Trolls. We all love them. We all hate them. They are entertaining when we aren't the victim, but when they focus on us, they can make us want to cry. There are things that you can do to fight them. We're here to help.
First, you must identify them. Getting into a conversation with one can lead to a trap if you don't know what you're getting into. Once identified, you have to take control of the situation and lead the direction of the conversation. Finally, you need to know when to fight back and when to walk away.
This graphic breaks it down for us and shows how to keep it all under "con-troll". Click to enlarge.
