Zoom communication has officially rolled out a Frontline workspace, a mobile-first platform for frontline workers and managers. For now, only paid accounts can access this feature. This platform is devised to enhance productivity, task management, and communication among frontline workers spanning industries such as retail, manufacturing, healthcare, and emergency services. The goal of this workplace is to build better team relationships and to do more, but better.

Zoom AI Companion For Frontline Efficiency

The new workspace leverages Zoom AI Companion skills to make it productive for the frontline workers. It ensures that premium users, either workers or managers, stay connected to complete their work efficiently.

Smita Hashim, CPO at Zoom, said:

“Our mission of the first AI open work platform is not limited to knowledge workers. We also want to hook frontline workers who cover 80% of the global workforce.”

Some of the main features are as follows: 

Streamlined On-Shift Communication

  • Real-Time Activity Feed: Equip workers get shift communications and resources on their mobile on the go to get the job done.
  • Auto-generated groups for chat: It helps shift managers and workers connect instantly without any manual setup.
  • Push-to-talk function: Both managers and workers can have seamless voice communications with a single push of a button.

Workflow Management

  • Exchanging Shifts: Requesting and managing shift swaps is now possible right from mobile devices.
  • Task Management and Shift Summaries: It assists in task assignment and progress tracking. Furthermore, it is now easier to review pending tasks and the summary of key conversations. The shift handover process is also easier now.

Zoom AI Companion

  • Auto-Shift Reports: Employers can get auto-generated reports on shift tasks and activities, including attendance.
  • Smart Search: Users can search for information based on trained internal knowledge.
  • Auto-Translate: Chats can be translated to the user’s preferred language.