A father and son walked onto a car lot and started looking around. As the salesperson approached, the son, 14-...

The use of social media to report events has become a normal occurrence. Any time anything happens that is newsworthy,...

The internet gives everyone a voice, and that's a beautiful thing. However, the things people say online can actually have...

There are plenty of articles, blog posts, videos, and testimonials out there demonstrating that businesses are having tremendous success using...

Americans crave football and appreciate a positive customer service experience. They pay, on average, about $100 a year for sports...

Next to computers, tablets, and smartphones, our cars are often the most technologically-challenging item that we deal with on a...

Location is essential when it comes to marketing, but most think it is their business location that matters the most,...

As a smart consumer, you’re probably aware that you’re being "managed," but what you might not realize is what big...

Verizon has had its share of foibles over the last few months over how their customers interact with their cellular...

There was a time when an unhappy customer was an unhappy customer. Best practices said to deal with their concerns,...