T-Mobile recently raised prices on its older plans, sparking frustration among many long-time customers. Some have even expressed a desire to switch to other carriers like AT&T, especially after seeing old “Price Lock” ads resurface. Despite this, T-Mobile remains one of the top network providers in the U.S., leading many to question if customers are actually following through on their plans to switch, or if they’re simply venting online.

User Reactions to T-Mobile’s Price Hikes

T-Mobile’s price hikes have frustrated many long-time customers. One user, with over 20 years on the network, is considering switching after broken promises of low prices. Another, managing 130 lines, stays with T-Mobile for business reasons despite the hikes. However, one 11-year customer found a cheaper plan after switching to an over-50 plan, though still unhappy about the price increase. These reactions show the mixed impact of T-Mobile’s changes on its customers.

T-Mobile’s Ongoing Success

T-Mobile appears to be doing quite well. A customer shared that their local T-Mobile store was so crowded that it had more foot traffic than the nearby AT&T and Verizon stores combined. The store manager even noted a significant number of new sign-ups, showing that the company continues to attract plenty of new customers.

Highest-Ever Postpaid Phone Gross Additions and Record Low Postpaid Phone Churn Drive the Third Straight Year of Over 3 Million Postpaid Phone Net Customer Additions Alongside Industry-Leading Service Revenue and Cash Flow Growth, and Highest-Ever Diluted EPS, Enabling Tremendous Shareholder Returns of $14.4 Billion in 2024

The Bigger Picture

While many users on forums are talking about leaving T-Mobile, these opinions may not reflect the majority. Most customers don’t stay up to date with all the latest news, and a $5 price increase might not seem significant to many. For these customers, the decision to stay with T-Mobile might not be as strongly affected by the price hikes.

T-Life App Controversy

T-Mobile’s T-Life app has also stirred frustration. One user humorously suggested that the crowded stores were due to slower service caused by the app. This app has been controversial enough that some customers have walked out in protest. However, despite these complaints, T-Mobile’s growth in new customers speaks volumes 40 times more new customers in 2024 compared to Verizon.

T-Mobile confirmed the change in a statement to Android Central.

“The T-Mobile app has been removed from the Google Play Store and Apple App Store but customers who have previously downloaded it can continue to use it,”

a spokesperson said.

“Customers can download the T-Life app – a one-stop-shop for all things T-Mobile where they can easily manage their account, upgrade their device, connect with Care and more”

Conclusion

Though the price hikes and app frustrations have caused some tension, T-Mobile remains a popular choice for many users across the U.S. It’s a tough time for both customers and employees, but T-Mobile continues to thrive with new sign-ups, proving that its appeal hasn’t faded.